Improper authorization control for web services In otrs2

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Mitigation

Update Impact

Minimal update. May introduce new vulnerabilities or breaking changes.

Ecosystem
Package
Affected version
Patched versions