Improper authorization control for web services In otrs2

Description

An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.

Mitigation

Update Impact

Minimal update. May introduce new vulnerabilities or breaking changes.

Ecosystem
Package
Affected version
Patched versions